Red Shed

Author Archive for admin – Page 2

Find Profiles With Camera View

Use your camera view to identify a property and locate the profile.


  1. Standing outside, hold your device in portrait orientation and point at the property
  2. Once the Shutter button turns green, your search can be completed
  3. Tap the shutter button to identify the property
  4. When a profile is located, an address will be suggested
    • Select the address to open the profile
    • If the address is not what you expected, use map view instead to locate a nearby profile


For best results, use outdoors.
Tall buildings, your vehicle, large metal objects may interfere with Camera View.

Make sure you are using a device that is GPS-capable, with GPS-enabled.

Android users may need to calibrate their compass.

Hold the device in portrait orientation.


What devices is this feature compatible with?
This feature works on most GPS-enabled phones and tablets, and must be connected to a cellular network at the time of use.
Not compatible with iPod Touch, non-3G iPads or Android devices without a GPS chip.

Where is the photo?
No photo is taken.

The shutter button is red, and I can’t search for a profile.
Are you standing outside?
Make sure you are not inside your car, or next to any large/metal objects that may interfere with GPS.
Does your device have GPS functionality?
If your device does not support this feature, the shutter button will always be red.

I did not get a report for the property I was expecting.
Are you holding the device in Portrait orientation?
Are you directly in front of the property you are trying to identify?
Android users may need to calibrate their compass.
The property may not be “Geocoded” by Google, the service being used to locate profiles. Google’s Geocoding service is also only accurate within 15 feet/20 degrees.

Interface Options

  • Shutter – Activates the search. When pressed, the lat, long and heading of the device are captured and the search begins.  When the shutter button is red, the feature is not available.  Green indicates Camera View is ready to search
  • ? –  Toggles instructions / tips view
  • I–  Toggles the info view – GPS data
  • Back  – Return to “Find A Property” menu

iOS: How to find your Operating System Version

  1. From the home screen of your device, select “Settings”
  2. Scroll down, and select “General”
  3. Select “About”
  4. Operating System Version will be listed next to “Version”, ex: 7.0.4

Andriod: How to find the Operating System Version

  1. From the home screen of your device, select “Settings”
  2. Scroll down to “System”
  3. Select “About Phone”
  4. Android Version number should be listed, i.e. 4.1.2
    (About Phone also shows the Model Number)


Android: How to completely close an application

When you press back or home within an application on your Android Device, the application does not completely close – it is still running in the background on your device.  Exiting an application on an Android device is the equivalent of minimizing a screen in windows.

There are several reasons it may be helpful to completely close an application – perhaps your device is running slowly (with many apps running in the background).  Having many apps running in the background can also burn battery power.  Completely closing an application may also help troubleshoot some issues you may be having.


  1. From the Home screen of your device, click “Settings”
  2. Select “Apps”
  3. Scroll down list, select the app you wish to close
  4. Tap the “Force Stop” button to end the app’s running process and completely close it




Changing Your Security Code


  1. From the Home screen of the app, select Settings
  2. In the middle of the screen, under the Title Rep heading, select the security code box
  3. Completely clear the existing code
  4. Carefully type in the new code
  5. Click the Update  button to the right of the security code field.


Having issues with your recently updated security code on your Android?  Read this article for help.

  1. From the Home screen of the app, select Settings
  2. Select the Security Code text box
  3. Completely clear the existing code
  4. Carefully type in the new code
  5. Click the Update button next to the security code field
  6. Scroll down to the bottom of the screen and hit Save

Important! Android Users: If you do not hit Save at the bottom of the screen, your new security code may not be saved.

Android: Recently Updated Security Code Issues

If you recently updated the security code on your application, but are not seeing the correct “Title Representative” contact details populated/updated, you may need to restart your device.

  • Please completely turn off, and then turn back on your mobile device
  • To prevent the issue from recurring in the future, there may be an update available for your application.  Please check the Google Play store and download any updates to your app.

If the issue persists, please contact us at

Password Requirements: No Special Characters

We recently discovered a glitch affecting passwords that contain special characters (ex: @, #, $, $).  Special characters are transformed into a different string of characters, which results in a problem with authentication (users will receive an error message indicating their username/password could not be validated).

Recommendation: Use only alphanumeric passwords (letters, and numbers, no spaces).

Characters that are not permitted:
/ or
< or >
{ or }
{ or }

iOS – Taking a Screenshot

  1. Click the Power button on the top right corner, and while holding it down, click the “Home Button”
    (You’ll see the screen ‘flash’ white and hear a camera ‘clicking’ sound.)
  2. Open the Photos app on your device
  3. To email the picture, click the “forward” icon (box with an arrow in it) and select Email Photo.
  4. Mail will automatically open with the image attached. When you are finished with the message, click Send.

iOS – Sending Crash Reports

When the application you’re using crashes, iOS creates a record of that event. The next time you connect your device to iTunes, iTunes downloads those records (known as crash logs) to your computer.

To help get the problem fixed, you should send crash logs of the application you’re using to its developer.

Send your report to:


Apple/Macintosh Computers – Sending Crash Reports
To send crash logs to developers:

  1. In the Finder, open a new window.
  2. Choose Go > Go to Folder.
  3. Enter ~/Library/Logs/CrashReporter/MobileDevice.
  4. Open the folder named after your device’s name.
  5. Select the crash logs named after the application
  6. Choose Finder > Services > Mail > Send File
  7. In the New Message window, enter the in the To field
  8. Choose Message > Send


Windows Vista – Crash Log Storage

  1. From the Start Menu, go to My Computer
  2. In the address bar (at the top of the window, where the folder name My Computer is listed), Copy-paste the below line:
    C:Users<user_name>AppDataRoamingApple computerLogsCrashReporter/MobileDevice
  3. Make sure to replace <user_name> with the username you use when logging onto your computer
  4. Send crash log files as an attachment in an email to


Windows XP
– Crash Log Storage

  1. From the Start Menu, go to My Computer
  2. In the address bar (at the top of the window, where the folder name My Computer is listed), Copy-paste the below line:
    C:Documents and Settings<user_name>Application DataApple computerLogsCrashReporter
  3. Make sure to replace <user_name> with the username you use when logging onto your computer
  4. Send crash log files as an attachment in an email to

iOS – Uninstall an iOS Application from your iPhone, iPad

  1. To delete an app (application),  press and hold one of the icons (it doesn’t matter which one) -until all the icons bounce slightly
    All of your third-party apps will show an “X” icon in the upper-left corner of their icon
  2. Remove the app by pressing that “X” in the upper-left corner of the  icon, and the device will prompt you with some form of “Are you sure?” message
  3. Confirm the message, and the app will be removed