Android: How to completely close an application

When you press back or home within an application on your Android Device, the application does not completely close – it is still running in the background on your device.  Exiting an application on an Android device is the equivalent of minimizing a screen in windows.

There are several reasons it may be helpful to completely close an application – perhaps your device is running slowly (with many apps running in the background).  Having many apps running in the background can also burn battery power.  Completely closing an application may also help troubleshoot some issues you may be having.

 

  1. From the Home screen of your device, click “Settings”
  2. Select “Apps”
  3. Scroll down list, select the app you wish to close
  4. Tap the “Force Stop” button to end the app’s running process and completely close it

 

 

 

Changing Your Security Code

Apple

  1. From the Home screen of the app, select Settings
  2. In the middle of the screen, under the Title Rep heading, select the security code box
  3. Completely clear the existing code
  4. Carefully type in the new code
  5. Click the Update  button to the right of the security code field.

 

Android
Having issues with your recently updated security code on your Android?  Read this article for help.

  1. From the Home screen of the app, select Settings
  2. Select the Security Code text box
  3. Completely clear the existing code
  4. Carefully type in the new code
  5. Click the Update button next to the security code field
  6. Scroll down to the bottom of the screen and hit Save

Important! Android Users: If you do not hit Save at the bottom of the screen, your new security code may not be saved.

Android: Recently Updated Security Code Issues

If you recently updated the security code on your application, but are not seeing the correct “Title Representative” contact details populated/updated, you may need to restart your device.

  • Please completely turn off, and then turn back on your mobile device
  • To prevent the issue from recurring in the future, there may be an update available for your application.  Please check the Google Play store and download any updates to your app.

If the issue persists, please contact us at mobilesupport@redshedtech.com

Password Requirements: No Special Characters

We recently discovered a glitch affecting passwords that contain special characters (ex: @, #, $, $).  Special characters are transformed into a different string of characters, which results in a problem with authentication (users will receive an error message indicating their username/password could not be validated).

Recommendation: Use only alphanumeric passwords (letters, and numbers, no spaces).

Characters that are not permitted:
$
&
+
,
/ or
:
;
=
?
@
#
$
%|
< or >
{ or }
{ or }
~
^

iOS – Taking a Screenshot

  1. Click the Power button on the top right corner, and while holding it down, click the “Home Button”
    (You’ll see the screen ‘flash’ white and hear a camera ‘clicking’ sound.)
  2. Open the Photos app on your device
  3. To email the picture, click the “forward” icon (box with an arrow in it) and select Email Photo.
  4. Mail will automatically open with the image attached. When you are finished with the message, click Send.

iOS – Sending Crash Reports

When the application you’re using crashes, iOS creates a record of that event. The next time you connect your device to iTunes, iTunes downloads those records (known as crash logs) to your computer.

To help get the problem fixed, you should send crash logs of the application you’re using to its developer.

Send your report to: mobilesupport@redshedtech.com

 

Apple/Macintosh Computers – Sending Crash Reports
To send crash logs to developers:

  1. In the Finder, open a new window.
  2. Choose Go > Go to Folder.
  3. Enter ~/Library/Logs/CrashReporter/MobileDevice.
  4. Open the folder named after your device’s name.
  5. Select the crash logs named after the application
  6. Choose Finder > Services > Mail > Send File
  7. In the New Message window, enter the mobilesupport@redshedtech.com in the To field
  8. Choose Message > Send

 

Windows Vista – Crash Log Storage

  1. From the Start Menu, go to My Computer
  2. In the address bar (at the top of the window, where the folder name My Computer is listed), Copy-paste the below line:
    C:Users<user_name>AppDataRoamingApple computerLogsCrashReporter/MobileDevice
  3. Make sure to replace <user_name> with the username you use when logging onto your computer
  4. Send crash log files as an attachment in an email to mobilesupport@redshedtech.com

 


Windows XP
– Crash Log Storage

  1. From the Start Menu, go to My Computer
  2. In the address bar (at the top of the window, where the folder name My Computer is listed), Copy-paste the below line:
    C:Documents and Settings<user_name>Application DataApple computerLogsCrashReporter
  3. Make sure to replace <user_name> with the username you use when logging onto your computer
  4. Send crash log files as an attachment in an email to mobilesupport@redshedtech.com

iOS – Uninstall an iOS Application from your iPhone, iPad

  1. To delete an app (application),  press and hold one of the icons (it doesn’t matter which one) -until all the icons bounce slightly
    All of your third-party apps will show an “X” icon in the upper-left corner of their icon
  2. Remove the app by pressing that “X” in the upper-left corner of the  icon, and the device will prompt you with some form of “Are you sure?” message
  3. Confirm the message, and the app will be removed

iOS – Closing an application in multi-tasking

iOS devices keep appsthat you may not be using open in the background unless you close them from the multi-tasking tool.  Here is a tutorial on stopping app running in the background on your iPhone/iPad/iPod touch.

  1. Push the home twice quickly.
    This will bring up the multi-tasking bar which shows all of the apps running in the background on your device.
  2. Push and hold down you finger on any one of the application icons. The applications will bounce around (similar to when you re-arrange applications on the home screen).
    A minus sign will appear on the upper left hand corner of the application icons.
  3. If you push on one of the minus signs the application will be closed completely, and no longer run in the background.
    Push the home button once to return to the home screen.

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