Login Issues (Code 16, 17, 18)

Notice Regarding Login Issues
Black Knight Financial Services (BKFS) implemented new requirements for user account information and passwords expire every 90 days.

The password update takes place on BKFS’ website, and some users may have updated their login the website, but not on the mobile app (and the password must match).

Users will receive an error the next time they use the mobile app, and be unable to pull reports until they update their stored password on the mobile app.

APPLE USERS: How to update your login

1. First, verify your login information by logging into your service below (via a mobile browser app, or desktop computer).
Common Services:
TitlePro247
Title Profile
Fidelity Passport
Ticor Online Pro

2. Next, on your mobile device open the app

3. Open the Settings screen of the app and scroll to the bottom of the screen

4. Select Log Out

5. Log back in using the same information from step 1 above, being careful to include special characters, capital letters, etc.
(Also make sure there are no extra spaces. A common issue is spaces incorrectly entered at the end of login information).

ANDROID USERS: How to update your login

1. First, verify your login information by logging into your service below (via a mobile browser app, or desktop computer).
Common Services:
TitlePro247
Title Profile
Fidelity Passport
Ticor Online Pro

2. Next, on your mobile device open the app

3. Open the Settings screen of the app
Completely clear, and carefully re-enter your username and password, using the same information from step 1 above. Be careful to include special characters, capital letters, etc.
(Also make sure there are no extra spaces. A common issue is spaces incorrectly entered at the end of login information).

4. Scroll down to the bottom of the screen and select Save.
Important! If you do not hit save, your updated information will not be applied.

5. Test your login by searching for a property.

Issues with “Use My Location” (Map Search): “Error Code 13”

WHO IS AFFECTED: Apple users.

THE PROBLEM: When using the “Use My Location” feature (Map Search), users may receive a message that the property is not available (*Code 13*). Apple released a bug in their code with the iOS 9 update that is preventing these searches from being successful.

THE FIX: Released at the end of October, 2015.  If you are still receiving an error as shown below, please visit the App Store on your device, and make sure you have the latest version of the application installed.

FAQs

What is the criteria for Comparable Sales?
Comparable sales (comps) are generated based on criteria set by the data provider licensed by the Title Company.
They may be different from comps from desktop profiles for the same property.  For details, contact support@redshedtech.com with the application you are using.

What do APN, TMS, PIN stand for?
APN – Assessor Parcel Number
TMS – Tax Map Number
PIN – Parcel Identification Number

How many profiles can I save?
There is no limit to the number of profiles you can save in the application.

Do profiles expire?
Profiles do not expire if you have saved them to “My Files”.
Previous Searches (your search history) has a limit of 25 properties.

I emailed a profile and it is not formatted correctly (a big block of text)
Android devices offer a number of mail programs (a user may install any mail program on their device) and we do not have control over how this wide variety of programs may format the report.

Options for Android users: Save to Dropbox if that is an app you use, and then “share” the report from dropbox as it will have more predictable formatting. Alternately, try a different mail program on your device.

Apple only has one mail program (apple mail); so we can set that up with specific formatting. If you are an Apple user and your email is not formatted correctly contact us at support@redshedtech.com.

Farm FAQs

Starting a Farm Report

How is the Turnover Rate calculated?

How do I update the Farm Information?

Farm map will not go to an address / Remains at my location

What are Farm Credits?

What is the max report size / number of properties?

I have more than 500 farm credits. Why does it keep telling I can’t pull a report more than 500?

How do the Farm Filters work?

Saved Farm Reports

I created a Farm on one device, but am not seeing it on my other device.

How many reports can I save?

Do farm reports expire?

 

 

I created a path for my “Walking Farm®” but it seems to have missed some of the properties.

 

Step by Step Guides to Farm

Android
Apple

 

 

How is the Turnover Rate calculated?

IF YOU ARE FARMING IN TEXAS: The turnover is calculated based on Any/All Transfers in the area over the past 12 months versus the total number of homes in the area selected. Turnover Rate does not take into account any filters you may have applied.
Example calculation: An area selected with 100 homes, had 10 properties with transfers last year.  The turnover rate is 10%.

ALL OTHER STATES: The turnover rate is calculated based on the number of Full Transfers in the area over the last 12 months versus total number of homes in the area selected. Does not take into account any filters you may have applied.
Example calculation: An area selected with 100 homes, had 5 properties with full transfers last year.  The turnover rate is 5%.

How do I update the Farm Data?
Walking Farm® is designed for a user to pull an area, walk a farm, and make notations to the property (updating the property details for one’s own use).  For this reason, farm data is only pulled at the time it is created and do not update.  “Updating” a farm would overwrite the work the user has done on managing the details of property within a farm.

Farm map will not go to an address / Remains at my location.

Maps on Farming are not designed to go to a specific location/address, but instead to farm a general area. The map will always load based on your location first. Refer to the details below to locate another area on the map to begin your farm search:

Android: Enter city/state or zip code to locate that general area on the map. Pan/zoom until you locate your precise area to draw your farm shape.

Apple: you may enter a specific address or intersection, and the map will locate that general area on the map. Pan/zoom until you locate your precise area to draw your farm shape.

What are Farm Credits?

This is the number of properties in the area you have created.

I have more than 500 farm credits. Why does it keep telling I can’t pull a report more than 500?

You may pull a maximum of 500 properties in a report. You may pull multiple reports until you reach your credit limit.

I created a Farm on one device, but am not seeing it on my other device.

The application does not sync across devices. So for example, if you created the report on your tablet and then opened the application on your phone, you would have access to the farm you saved on your tablet.

What is the max report size / number of properties?

You may pull a maximum of 500 properties in a report. You can create an area larger than 500 properties, but would need to define it to a smaller report size using filters.

How many farm reports can I save?

There is no limit to the number of reports you can save in the application.

Do farm reports expire?

Farm Reports do not expire.

I created a path for my “Walking Farm®” but it seems to have missed some of the properties.

If your farm is missing properties when you sort, it is possible that the line you drew missed some of the properties.  This is common when a user is trying to sort a very large farm (a hundred to several hundred properties) – the line does need to be drawn quite close to the map pins, and in a very crowded map this can be difficult to do.  A “best use case” for Walking Farm® is to sort a list of properties you plan to walk that day.  This allows you to “zoom in” on the map to a smaller area, and draw a more concise line.

How do the Farm Filters work?

Sale / Transfer Date: Allows you to select start and/or end dates for a period of the most recent transaction.
TIP: Combining this with the “Sale Type” filter for example, would allow you to filter only for properties that sold more than one year ago – since someone who just moved in might not be a good prospect — yet!)

Use Codes – Will provide only properties that match the use type(s) you have selected.
TIP: To search for *all* properties, you do not need to select *any* use codes.

Bedrooms and Bathrooms – Will return only properties within the specified range.
TIP: You do not have to specify *both* a min and max. For example, if you want to return properties that have a minimum of 3 bedrooms, simply select 3 as the minimum, and leave the max empty.

Owner Occupied
“Yes” – Provides only properties that are owner-occupied (as designated by the mailing address).
“No” – Provides only properties where the mailing address for the owner, is different from the property address.
“Either” – Includes both of the above types.

Sharing Files & Reports

Apple


Look for this “Share” icon on your Apple device. Selecting this option will let you email files & reports or store them to Dropbox.

Android

Look for this “Share” icon on your Android device. Selecting this option will let you email files, or open/share them in another program on your device.

To email Property Profiles, select the “Email Report” option from the report menu, as shown below:

Recorded Document Files / Images

Apple

  1. Search for a Property Profile (Find a Property…)
  2. Open the Property Information
  3. Transaction History” and “View Available Documents” show the document numbers in blue.
    If the document numbers on your application are not blue, then recorded document files / images are not a feature available to you.
  4. Select a document number to search for the document
    If the document is available, it will open.
    If the document is not available, you will receive the message “no document found”
    If you do not have access to view documents, you will receive a message “User does not have access to this Report Type” – Contact the sales rep at the Title Company for your app using “Contact Us” on the home screen of the app.
  5. To share the document, select the share icon in the upper-right corner of the screen
    You may send it as an email attachment (PDF), or save to Dropbox (third-party application).

Android

  1. Search for a Property Profile (Find a Property…)
  2. Open the Property Report
  3. Transaction History” and “View Available Documents” show the document numbers in blue.
    If the document numbers on your application are not blue, then recorded document files / images are not a feature available to you.
  4. Select a document number to search for the document
    If the document is available, it will open.
    If the document is not available, you will receive the message “no document found”
    If you do not have access to view documents, you will receive a message “User does not have access to this Report Type” – Contact the sales rep at the Title Company for your app using “Contact Us” on the home screen of the app.
  5. To share the document, select the share button in the lower-left of the screen.
    You may send it as an email attachment (PDF) or your device may detect a number of other apps/programs you can open or save the PDF to.

Admin Portal: Usage Data


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The Admin Portal includes simple, high-level metrics of the total number of users connecting to each sales rep’s security code:

  1. Login at http://pfadmin.redshedtech.com
  2. Select the Title Reps page
  3. Column “# Users” shows the total number of end users that have connected to a Rep’s code
  4. Column “Security Code” shows the rep’s security code.
    1. Clicking on the Security Code will open up a detail view showing the username, and date/time of last use.
    2. The system updates the date/time stamp each time the user accesses the app
  5. Going back to the Title Rep page list, in the upper-right there is an “Export Data” button (you may need to use a scrollbar at the bottom of your browser window)
    This will pull a spreadsheet of the title reps page, including the code and # of users.

The Admin Portal does not track the number of searches users have completed. The Admin Portal also does not track “new” users monthly, simply total number of users connecting to each code.

Admin Portal: Adding a NEW Office / County


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Organization Admins Only.

  1. Login to pfadmin.redshedtech.com
  2. Select Offices
  3. Select +New Office
  4. Fields in red are required
  5. Mobile Information
    ! Note! Office Phone Number is linked from the application under “Contact Us” as the Customer Sevice PhoneNumber
  6. IMPORTANT NOTE ON FEATURE ACTIVATION

    If the office needs to have Neighborhood Farm, Walking Farm, or Order Title services enabled, contact Red Shed at support@redshedtech.com.  Offices will not have these features unless we enable them for you.

Admin Portal: Adding Admins


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  1. Login to pfadmin.redshedtech.com
  2. Select Admin Accounts
    If you do not see the “Admin Accounts” Option, you do not have permission to add them. contact us at support@redshedtech.com for assistance.
  3. Select + New User
  4. Fields in red are required
  5. Username/Password should be provided to the admin so they can login at pfadmin.redshedtech.com
    NOTE the system does not auto-email new users their information, you may use the template below:
    ==============
    Security Code Admin Access for [APPNAME]The Admin portal is designed for you to track/manage use, and add/edit your sales reps as needed; allowing you to add additional Sales Reps as your team grows.

    Need Help? http://support.propertyforcemobile.com/admin-portal-support/

    Login at: http://pfadmin.redshedtech.com/
    username: [USERNAME]
    password: [PASSWORD]
    (case-sensitive,You can change your password after logging in via “My Profile” in the upper-right.)
    ==============

Admin Portal: Remove a Rep


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! IMPORTANT NOTE !  If you remove a rep from the system, customers connecting to the app with their security code will no longer have access. There is an option to transfer the code to another rep, so that customers will still remain active and have a rep in the company to contact.

To transfer a code,

  1. Login to pfadmin.redshedtech.com
  2. Select Title Reps
  3. Select the Transfer button (you may need to use the scrollbar at the bottom of your browser window to see the Transfer column)
  4. Select the checkbox next to the code you wish to transfer
  5. From the Dropdown select a Rep to transfer the code to.
    NOTE for ORG Admins: Codes can only be transferred to a rep in the same office
  6. Select Transfer Code

To delete a rep,

  1. Login to pfadmin.redshedtech.com
  2. Select Title Reps
  3. Select the Delete button (“x”) (you may need to use the scrollbar at the bottom of your browser window to see the Delete column)