Camera View is Not Working on My Device

Camera View is not working but I can locate the property with Map View

The “Camera View” feature uses a different type of technology than the map GPS.  In addition to using latitude, longitude (utilized by map GPS), Camera View also uses a compass heading on your device  in conjunction with “property Geocoding data” to determine the property you are facing.
So, while your map may be accurate, the Camera View feature is reliant on your device’s compass heading accuracy as well as Geocoding technology.
Here are a few things to do to make sure your device is compatible and gets accurate results:

Android Users

  1. Check that your device is a supported model
  2. Calibrate your compass
  3. Enable Location Services for your Device
    Device Settings > Location Access > Access to My Location (on)
    Also make sure you have all location sources checked to help improve accuracy
  4. Are you attempting to use Camera View from inside your vehicle? Inside a building? This may affect your device’s compass heading. Recommended to use the feature outside, clear of interference.
  5. Open a support ticket
    If you experience an unexpected result, the following details will help us troubleshoot. Email support@redshedtech.com with the following info*
    1) A Screenshot of the Camera View detail screen:   Hit the “i” button in the lower left (this brings up compass and heading information)
    2) Address of the property you attempted to identify
    3) Approximate date/time of search
    *Providing the 3 details noted here is critical to troubleshooting.

 

Apple Users

Devices supported are iPhones and iPads that are 3G/4G enabled. If your iPad is not enabled with cellular network service, it is not compatible with the Camera View feature.

  1. Make sure Location Services are Enabled for your device, and the application you are attempting to use
  2. Are you attempting to use Camera View from inside your vehicle? Inside a building? This may affect your device’s compass heading. Recommended to use the feature outside, clear of interference.
  3. Open a support ticket
    If you experience an unexpected result, the following details will help us troubleshoot. Email support@redshedtech.com with the following info*
    1) A Screenshot of the Camera View detail screen:   Hit the “i” button in the lower left (this brings up compass and heading information)
    2) Address of the property you attempted to identify
    3) Approximate date/time of search
    *Providing the 3 details noted here is critical to troubleshooting.

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