FAQs

What is the criteria for Comparable Sales?
Comparable sales (comps) are generated based on criteria set by the data provider licensed by the Title Company.
They may be different from comps from desktop profiles for the same property.  For details, contact support@redshedtech.com with the application you are using.

What do APN, TMS, PIN stand for?
APN – Assessor Parcel Number
TMS – Tax Map Number
PIN – Parcel Identification Number

How many profiles can I save?
There is no limit to the number of profiles you can save in the application.

Do profiles expire?
Profiles do not expire if you have saved them to “My Files”.
Previous Searches (your search history) has a limit of 25 properties.

I emailed a profile and it is not formatted correctly (a big block of text)
Android devices offer a number of mail programs (a user may install any mail program on their device) and we do not have control over how this wide variety of programs may format the report.

Options for Android users: Save to Dropbox if that is an app you use, and then “share” the report from dropbox as it will have more predictable formatting. Alternately, try a different mail program on your device.

Apple only has one mail program (apple mail); so we can set that up with specific formatting. If you are an Apple user and your email is not formatted correctly contact us at support@redshedtech.com.

Sharing Files & Reports

Apple


Look for this “Share” icon on your Apple device. Selecting this option will let you email files & reports or store them to Dropbox.

Android

Look for this “Share” icon on your Android device. Selecting this option will let you email files, or open/share them in another program on your device.

To email Property Profiles, select the “Email Report” option from the report menu, as shown below:

Recorded Document Files / Images

Apple

  1. Search for a Property Profile (Find a Property…)
  2. Open the Property Information
  3. Transaction History” and “View Available Documents” show the document numbers in blue.
    If the document numbers on your application are not blue, then recorded document files / images are not a feature available to you.
  4. Select a document number to search for the document
    If the document is available, it will open.
    If the document is not available, you will receive the message “no document found”
    If you do not have access to view documents, you will receive a message “User does not have access to this Report Type” – Contact the sales rep at the Title Company for your app using “Contact Us” on the home screen of the app.
  5. To share the document, select the share icon in the upper-right corner of the screen
    You may send it as an email attachment (PDF), or save to Dropbox (third-party application).

Android

  1. Search for a Property Profile (Find a Property…)
  2. Open the Property Report
  3. Transaction History” and “View Available Documents” show the document numbers in blue.
    If the document numbers on your application are not blue, then recorded document files / images are not a feature available to you.
  4. Select a document number to search for the document
    If the document is available, it will open.
    If the document is not available, you will receive the message “no document found”
    If you do not have access to view documents, you will receive a message “User does not have access to this Report Type” – Contact the sales rep at the Title Company for your app using “Contact Us” on the home screen of the app.
  5. To share the document, select the share button in the lower-left of the screen.
    You may send it as an email attachment (PDF) or your device may detect a number of other apps/programs you can open or save the PDF to.