- From the home screen of your device, select “Settings”
- Scroll down to “System”
- Select “About Phone”
- Android Version number should be listed, i.e. 4.1.2
(About Phone also shows the Model Number)
When you press back or home within an application on your Android Device, the application does not completely close – it is still running in the background on your device. Exiting an application on an Android device is the equivalent of minimizing a screen in windows.
There are several reasons it may be helpful to completely close an application – perhaps your device is running slowly (with many apps running in the background). Having many apps running in the background can also burn battery power. Completely closing an application may also help troubleshoot some issues you may be having.
Having issues with your recently updated security code on your Android? Read this article for help.
Important! Android Users: If you do not hit Save at the bottom of the screen, your new security code may not be saved.
If you recently updated the security code on your application, but are not seeing the correct “Title Representative” contact details populated/updated, you may need to restart your device.
If the issue persists, please contact us at firstname.lastname@example.org
If you are using an Android device and having an issue with Location Services (GPS) determining your location, here are some tips to help you understand and troubleshoot the issue:
If GPS is unable to find your location, try:
Common Issue: When pressing “Use My Location” it would always go to Tulsa, OK
This often happens if there is a problem with the GPS Satellite signal in transmission, and it is unable to find your location. GPS satellite transmission starts in Tulsa, OK. If your GPS satellite signal is weak, it will get hung up at the starting point. If you are inside a building, please step outside, and re-try “Use My Location”.
In order to use “Find My Location” on your application, you must have given GPS access to the application.
NOTE: If GPS is turned OFF, and your device is using Wi-Fi (internet service) as opposed to a mobile connection, your GPS location will most likely be the location of your internet service, because it is unable to triangulate your wireless signal.
Before updating the application on Android, make sure the application is first completely closed (not simply exited, but still running in the background).
To update installed Android applications,