Android: How to completely close an application

When you press back or home within an application on your Android Device, the application does not completely close – it is still running in the background on your device.  Exiting an application on an Android device is the equivalent of minimizing a screen in windows.

There are several reasons it may be helpful to completely close an application – perhaps your device is running slowly (with many apps running in the background).  Having many apps running in the background can also burn battery power.  Completely closing an application may also help troubleshoot some issues you may be having.


  1. From the Home screen of your device, click “Settings”
  2. Select “Apps”
  3. Scroll down list, select the app you wish to close
  4. Tap the “Force Stop” button to end the app’s running process and completely close it




Changing Your Security Code


  1. From the Home screen of the app, select Settings
  2. In the middle of the screen, under the Title Rep heading, select the security code box
  3. Completely clear the existing code
  4. Carefully type in the new code
  5. Click the Update  button to the right of the security code field.


Having issues with your recently updated security code on your Android?  Read this article for help.

  1. From the Home screen of the app, select Settings
  2. Select the Security Code text box
  3. Completely clear the existing code
  4. Carefully type in the new code
  5. Click the Update button next to the security code field
  6. Scroll down to the bottom of the screen and hit Save

Important! Android Users: If you do not hit Save at the bottom of the screen, your new security code may not be saved.

Android: Recently Updated Security Code Issues

If you recently updated the security code on your application, but are not seeing the correct “Title Representative” contact details populated/updated, you may need to restart your device.

  • Please completely turn off, and then turn back on your mobile device
  • To prevent the issue from recurring in the future, there may be an update available for your application.  Please check the Google Play store and download any updates to your app.

If the issue persists, please contact us at

Android – Troubleshooting GPS/Location Services

If you are using an Android device and having an issue with Location Services (GPS) determining your location, here are some tips to help you understand and troubleshoot the issue:

  • Verify that you have a cellular or Wi-Fi network connection. This allows the GPS on the device to locate visible GPS satellites faster, in addition to providing initial location information using the Wi-Fi or cellular networks.
  • Maintain a clear view of the horizon in several directions. Keep in mind that walls, vehicle roofs, tall buildings, mountains, and other obstructions can block line of sight to GPS satellites.

If GPS is unable to find your location, try:

  1. Typing in the address you are searching for manually under Home > Search by Address
  2. Or, if you are inside a building – step out side, and try “Use My Location” again

Common Issue: When pressing “Use My Location” it would always go to Tulsa, OK

This often happens if there is a problem with the GPS Satellite signal in transmission, and it is unable to find your location. GPS satellite transmission starts in Tulsa, OK. If your GPS satellite signal is weak, it will get hung up at the starting point. If you are inside a building, please step outside, and re-try “Use My Location”.

Android – How to download an application

  1. From the home screen of your phone, tap the “Menu” button (circle with a triangle in it)
  2. Tap the Google Play Store icon on the apps screen
  3. From the home screen of the Google Play Store, tap the “Apps” button
  4. To locate the app you wish to download:
    -From the main apps screen, click the search button in the upper-right corner (magnifying glass)
    -Apps are also categorized in the Market by type. Scroll down to the type of application you wish to download.   From there, you can search “Top paid”, “Top free”, and “Just In” (top tab)
    -Or, from the app category, you can click the search button in the upper-right corner to search for a specific app
  5. Once you have located the app you wish to download, tap on it.
  6. Tap the “Install: Free/Price” button (if there is a cost to the app, it will show a price instead of the text “Free”)
  7. After reviewing/accepting terms of access, tap “OK” to start the download
  8. While the application is installing, you will see an install icon on the top status bar
  9. When the download is complete, the status bar will read “Successfully installed ‘Application'”
    Dragging down this status bar will give you more information
  10. Tap the Application Name to launch the app
Sent from my BlackBerry Wireless Handheldm

Android – Enabling GPS/Location Services

In order to use “Find My Location” on your application, you must have given GPS access to the application.

  1. Locate the “Settings” icon on your device
  2. Tap “Security and Location
  3. Select “Enable GPS Satellites

NOTE: If GPS is turned OFF, and your device is using Wi-Fi (internet service) as opposed to a mobile connection, your GPS location will most likely be the location of your internet service, because it is unable to triangulate your wireless signal.

Android – How to update an Application

Before updating the application on Android, make sure the application is first completely closed (not simply exited, but still running in the background).

  1. Go to Menu > Settings Applications 
  2. Tap Manage Applications. In the list of running applications, select the application you wish to close and tap Force Stop


To update installed Android applications,

  1. Open the Google Play Store
  2. Click menu, and hit Downloads
  3. This will bring up a list of installed applications, and if there are any updates you will be notified.  From there, you can select and install any necessary updates.