Sharing Files & Reports

Apple


Look for this “Share” icon on your Apple device. Selecting this option will let you email files & reports or store them to Dropbox.

Android

Look for this “Share” icon on your Android device. Selecting this option will let you email files, or open/share them in another program on your device.

To email Property Profiles, select the “Email Report” option from the report menu, as shown below:

Recorded Document Files / Images

Apple

  1. Search for a Property Profile (Find a Property…)
  2. Open the Property Information
  3. Transaction History” and “View Available Documents” show the document numbers in blue.
    If the document numbers on your application are not blue, then recorded document files / images are not a feature available to you.
  4. Select a document number to search for the document
    If the document is available, it will open.
    If the document is not available, you will receive the message “no document found”
    If you do not have access to view documents, you will receive a message “User does not have access to this Report Type” – Contact the sales rep at the Title Company for your app using “Contact Us” on the home screen of the app.
  5. To share the document, select the share icon in the upper-right corner of the screen
    You may send it as an email attachment (PDF), or save to Dropbox (third-party application).

Android

  1. Search for a Property Profile (Find a Property…)
  2. Open the Property Report
  3. Transaction History” and “View Available Documents” show the document numbers in blue.
    If the document numbers on your application are not blue, then recorded document files / images are not a feature available to you.
  4. Select a document number to search for the document
    If the document is available, it will open.
    If the document is not available, you will receive the message “no document found”
    If you do not have access to view documents, you will receive a message “User does not have access to this Report Type” – Contact the sales rep at the Title Company for your app using “Contact Us” on the home screen of the app.
  5. To share the document, select the share button in the lower-left of the screen.
    You may send it as an email attachment (PDF) or your device may detect a number of other apps/programs you can open or save the PDF to.

Camera View is Not Working on My Device

Camera View is not working but I can locate the property with Map View

The “Camera View” feature uses a different type of technology than the map GPS.  In addition to using latitude, longitude (utilized by map GPS), Camera View also uses a compass heading on your device  in conjunction with “property Geocoding data” to determine the property you are facing.
So, while your map may be accurate, the Camera View feature is reliant on your device’s compass heading accuracy as well as Geocoding technology.
Here are a few things to do to make sure your device is compatible and gets accurate results:

Android Users

  1. Check that your device is a supported model
  2. Calibrate your compass
  3. Enable Location Services for your Device
    Device Settings > Location Access > Access to My Location (on)
    Also make sure you have all location sources checked to help improve accuracy
  4. Are you attempting to use Camera View from inside your vehicle? Inside a building? This may affect your device’s compass heading. Recommended to use the feature outside, clear of interference.
  5. Open a support ticket
    If you experience an unexpected result, the following details will help us troubleshoot. Email support@redshedtech.com with the following info*
    1) A Screenshot of the Camera View detail screen:   Hit the “i” button in the lower left (this brings up compass and heading information)
    2) Address of the property you attempted to identify
    3) Approximate date/time of search
    *Providing the 3 details noted here is critical to troubleshooting.

 

Apple Users

Devices supported are iPhones and iPads that are 3G/4G enabled. If your iPad is not enabled with cellular network service, it is not compatible with the Camera View feature.

  1. Make sure Location Services are Enabled for your device, and the application you are attempting to use
  2. Are you attempting to use Camera View from inside your vehicle? Inside a building? This may affect your device’s compass heading. Recommended to use the feature outside, clear of interference.
  3. Open a support ticket
    If you experience an unexpected result, the following details will help us troubleshoot. Email support@redshedtech.com with the following info*
    1) A Screenshot of the Camera View detail screen:   Hit the “i” button in the lower left (this brings up compass and heading information)
    2) Address of the property you attempted to identify
    3) Approximate date/time of search
    *Providing the 3 details noted here is critical to troubleshooting.

Find Profiles With Camera View

Use your camera view to identify a property and locate the profile.

Instructions

  1. Standing outside, hold your device in portrait orientation and point at the property
  2. Once the Shutter button turns green, your search can be completed
  3. Tap the shutter button to identify the property
  4. When a profile is located, an address will be suggested
    • Select the address to open the profile
    • If the address is not what you expected, use map view instead to locate a nearby profile

Tips

For best results, use outdoors.
Tall buildings, your vehicle, large metal objects may interfere with Camera View.

Make sure you are using a device that is GPS-capable, with GPS-enabled.

Android users may need to calibrate their compass.

Hold the device in portrait orientation.

FAQ’s

What devices is this feature compatible with?
This feature works on most GPS-enabled phones and tablets, and must be connected to a cellular network at the time of use.
Not compatible with iPod Touch, non-3G iPads or Android devices without a GPS chip.

Where is the photo?
No photo is taken.

The shutter button is red, and I can’t search for a profile.
Are you standing outside?
Make sure you are not inside your car, or next to any large/metal objects that may interfere with GPS.
Does your device have GPS functionality?
If your device does not support this feature, the shutter button will always be red.

I did not get a report for the property I was expecting.
Are you holding the device in Portrait orientation?
Are you directly in front of the property you are trying to identify?
Android users may need to calibrate their compass.
The property may not be “Geocoded” by Google, the service being used to locate profiles. Google’s Geocoding service is also only accurate within 15 feet/20 degrees.

Interface Options

  • Shutter – Activates the search. When pressed, the lat, long and heading of the device are captured and the search begins.  When the shutter button is red, the feature is not available.  Green indicates Camera View is ready to search
  • ? –  Toggles instructions / tips view
  • I–  Toggles the info view – GPS data
  • Back  – Return to “Find A Property” menu

I can’t find the application in the App Store

If you’ve tried searching for the application in the App Store, but are unable to find it, please check that your our application is supported by your Device:

Apple: Operating System version 6.0 or greater
How to check your iOS Version

Android: Operating System version 2.1 or grater
How to check your Android Version

 

If you have verified your device has an Operating System that is compatible with the application, but are still not able to locate it in the app store, please contact us with your Device Type (Android/Apple), and the name of the application at support@redshedtech.com.  We will follow-up by sending you a direct download link.