Red Shed

Archive for Apple

Common login issues (and how to fix them)

I’m getting a message my login is NOT CORRECT or my ACCOUNT IS LOCKED!

Oh man, we know how annoying it is when you just want to get some work done and can’t get signed in!

The problem here is that the login you have entered on your app isn’t right (and sometimes after trying it wrong too many times you can even get locked out).

The good news is, its really easy to fix — just follow these steps!


My account says it is SUSPENDED — help!

If you receive a message on your app that your account is suspended, here’s how to resolve it:

Your account administrator, often the person who provided your login or the customer service contact for your Title Company, needs to go to the Admin System (Title Profile) and check on your account settings indicated in the screenshots below (click to view full-size):

Need more assistance with this?  Contact the support for Title Profile at support_titleprofile@bkfs.com or 877-436-3282 (Option 2)

Please note that while our company develops the mobile app, we do not have account access and are not able to assist with this process.

Backing up your Farm Data to Apple’s iCloud

Getting a new phone and want to transfer your farms over?

To make sure the App Data is backed up, follow these directions from Apple on BOTH the new and old devices:

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If you are backing up to iCloud

  1. Go to Settings iCloud Storage & Backup Manage Storage
  2. Tap the name of your device under Backups
  3. Look for the app under Backup Options (tap Show All Apps if you don’t see it)
  4. Confirm that it is set to On. This data will now be included in your backup.

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Otherwise, if the old device didn’t have this option set, a direct data transfer would be necessary. You would have to bring both the new and old device to an Apple Store or mobile provider and have a data transfer done.

Login Issues (Code 16, 17, 18)

If you are receiving a message on the app that your account is locked, password is expired, or login is invalid (code 16, 17 or 18), follow the steps below.

APPLE USERS: How to update your login

1. First, verify your login information by logging into your service below (via a mobile browser app, or desktop computer). **If you forgot your password, you need to reset it on the website in this step**
Common Services:
TitlePro247
Title Profile
Equity Pro 247
Fidelity Passport
Ticor Online Pro
WFG Profile

2. Next, on your mobile device open the app

3. Open the Settings screen of the app and scroll to the bottom of the screen

4. Select Log Out

5. Log back in using the same information from step 1 above, being careful to include special characters, capital letters, etc.
(Also make sure there are no extra spaces. A common issue is spaces incorrectly entered at the end of login information).

ANDROID USERS: How to update your login

1. First, verify your login information by logging into your service below (via a mobile browser app, or desktop computer).  **If you forgot your password, you need to reset it on the website in this step**
Common Services:
TitlePro247
Title Profile
Equity Pro 247
Fidelity Passport
Ticor Online Pro
WFG Profile

2. Next, on your mobile device open the app

3. Open the Settings screen of the app
Completely clear, and carefully re-enter your username and password, using the same information from step 1 above. Be careful to include special characters, capital letters, etc.
(Also make sure there are no extra spaces. A common issue is spaces incorrectly entered at the end of login information).

4. Scroll down to the bottom of the screen and select Save.
Important! If you do not hit save, your updated information will not be applied.

5. Test your login by searching for a property.


Notice Regarding Your App Login
This app is a mobile portal to access data from Black Knight Data & Analytics. Our company, Red Shed, does not have access to assist with your login information  — we have included steps necessary to check your login and reset your app below.

Please also note, Black Knight does enforce a password change on their service every 90 days. This affects your mobile app because it needs to use the same account information, so the stored password on your mobile app will also need to be updated every 90 days.

Sharing Files & Reports

Apple


Look for this “Share” icon on your Apple device. Selecting this option will let you email files & reports or store them to Dropbox.

Android

Look for this “Share” icon on your Android device. Selecting this option will let you email files, or open/share them in another program on your device.

To email Property Profiles, select the “Email Report” option from the report menu, as shown below:

Recorded Document Files / Images

Apple

  1. Search for a Property Profile (Find a Property…)
  2. Open the Property Information
  3. Transaction History” and “View Available Documents” show the document numbers in blue.
    If the document numbers on your application are not blue, then recorded document files / images are not a feature available to you.
  4. Select a document number to search for the document
    If the document is available, it will open.
    If the document is not available, you will receive the message “no document found”
    If you do not have access to view documents, you will receive a message “User does not have access to this Report Type” – Contact the sales rep at the Title Company for your app using “Contact Us” on the home screen of the app.
  5. To share the document, select the share icon in the upper-right corner of the screen
    You may send it as an email attachment (PDF), or save to Dropbox (third-party application).

Android

  1. Search for a Property Profile (Find a Property…)
  2. Open the Property Report
  3. Transaction History” and “View Available Documents” show the document numbers in blue.
    If the document numbers on your application are not blue, then recorded document files / images are not a feature available to you.
  4. Select a document number to search for the document
    If the document is available, it will open.
    If the document is not available, you will receive the message “no document found”
    If you do not have access to view documents, you will receive a message “User does not have access to this Report Type” – Contact the sales rep at the Title Company for your app using “Contact Us” on the home screen of the app.
  5. To share the document, select the share button in the lower-left of the screen.
    You may send it as an email attachment (PDF) or your device may detect a number of other apps/programs you can open or save the PDF to.

Apple: Walking Farm®


Step 1: Create an Area to Farm
Step 2: Designate a Walk Order
Step 3: Walking Farm®

About the Property Lead Status
Using the Map View

Printing Your Farm
Exporting as a Spreadsheet
Mailing Labels

Delete a Farm Report

Status Key

Farm FAQs

      1. Map Options allow you to choose how you wish to view the map: Standard, Satellite, or Hybrid
      2. Locate an area on the map you wish to farm
        Drag your finger on the map to move the map, pinch in/out to zoom in/out
        Or, search by city/state/zip using the search bar at the top of the screen
      3. Select the Draw Icon (polygon) in the lower-left

        Tap to drop connecting points on the map around your farm area
        Close your shape by clicking on the first point
        Select Apply in the upper-left
      4. To apply filter criteria, select the Filter Icon
      5. Select Get Report Count from the bottom navigation
        You will receive the property count, and turnover rate
        The turnover rate is calculated based on full transfers over the past 12 months in the area you defined. Turnover rate does not take into account any filters you may have applied.
        The maximum report size is 500 properties. If you area contains more properties, refine using filters, or create a new shape.
      6. Select Get Report
        Selecting Get Report will use your farm credits and compile the report.
      7. Type a name for your report and select OK


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Step 2: Designate a Walk Order

      1. From the report options screen, select Walking Farm
      2. Select the Map Icon in the upper-right corner
      3. Default view is Owner Occupied status, or toggle between Lead Status
      4. Select Draw Walk Order
      5. Drag your finger on the map across the pins to draw the order you wish to walk the neighborhood
        • TIP: Draw your line ON the house pins for best results 
           If your farm is missing properties when you sort, it is possible that the line you drew missed some of the properties.  This is common when a user is trying to sort a very large farm (a hundred to several hundred properties) – the line does need to be drawn quite close to the map pins, and in a very crowded map this can be difficult to do.  A “best use case” for Walking Farm® is to sort a list of properties you plan to walk that day.  This allows you to “zoom in” on the map to a smaller area, and draw a more concise line.
        • Select Done to apply the walk order
        • Select the first pin in your order, and tap the address flag to begin walking
        • Or, tap the Back button on your device to return to the list view, and select the first property

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Step 3: Walking Your Farm

      1. In the steps above, you should have created a walk order for your farm
      2. Going back to the List View, selecting a property row opens the Detail View for that property
      3. Navigation:
        Globe Icon 
        in the upper-right shows you the subject property on a map,
        House Icon allows you to change the Lead Status of the property
      4. Scroll to the bottom of the detail view to see:
        An area for notes which auto-save on entry
        Request a Property Profile report
        Navigation to go to the next, and previous properties in the list


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About the Property Lead Status


Lead Status was designed to provide a way to indicate properties you have visited, ones you may need to return back to, as well as possible leads.
The “default status” is Not Contacted for all properties
There are two ways to update the Lead Status:

      1. List View: Tap the House Icon and select the status at the bottom of the screen
      2. Detail View: Tap the House Icon and select the status

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Using the Map View


      1. Select the Map Icon in the upper-right corner of the Walking Farm® List View
      2. By default, the map shows the Owner Occupied Status
      3. Toggle between Owner Occupied status and Lead Status using the top buttons
      4. Return to the list view by selecting the Back button on your device
      5. Open the Detail View on any property by tapping on the pin, and then tapping on the address flag

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Printing Your Farm

      1. Select the Share Icon in the upper-right corner of the Walking Farm® List View
      2. Select PDF
      3. Enter the e-mail address you would like the PDF document sent to
        Within 5-10 minutes, your farm will be delivered to the e-mail address specified
      4. The farm cover page has your sales rep’s contact information, along with the report name (number of records, and turnover rate) from the Walking Farm® app
      5. Each subsequent page contains two properties, with a large area for easy note-taking, and checklist for lead status
      6. If you have previously created any notes, or updated the lead status of any property it will print with this document

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Exporting as a Spreadsheet

Option 1: Export from the Walking Farm® List View

      1. Select the Share Icon in the upper-right corner of the Walking Farm® List View
      2. Select CSV
      3. A dialogue will open for you to select a program to open it in (if available); or email the spreadsheet
      4. If you have previously created any notes, or updated the lead status of any property, it will be reflected in the last 2 columns of the export

Option 2: Export from the saved report Options

      1. Select the Share Icon in the upper-right corner of the Walking Farm® List View
      2. Select CSV
      3. You may either email the file as an attachment, or add to Dropbox
      4. If you have previously created any notes, or updated the lead status of any property, it will be reflected in the last 2 columns of the export

Mailing Labels

Mailing labels are compatible with “Avery 5160″. Look for 5160 on the package of the labels package. Labels include the Owner Name, phrase “Or Current Resident” and the owner’s mailing address.
Please note that the data provider, Black Knight Financial Services, does not scrub for “Do Not Mail”

      1. Select the Avery Labels button
      2. You may either email the file as an attachment, or add to Dropbox

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Delete a Farm Report

      • From the home screen of the Application, select More…
      • Select Neighborhood Farm
      • Select Saved Reports
      • Swipe left on the row for the report you wish to delete
      • Select the delete button
        Important! This action cannot be undone.

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Status Key


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Apple: Find a Farm

Create A Farm Area

  1. From the Home Screen of the application select More…
  2. Select Neighborhood Farm
  3. Select Find a Farm Area
  4. Locate an area on the map you wish to farm
    Drag your finger on the map to move the map, pinch in/out to zoom in/out
    Or, search by city/state/zip using the search bar at the top of the screen
  5. Select the Draw Icon (polygon) in the lower-left
  6. Tap to drop connecting points on the map around your farm area
  7. Close your shape by clicking on the first point
  8. Select Apply in the upper-left

Add Filter Criteria (Optional)

  1. To apply filter criteria, select the Filter Icon

Get the Report Count / Turnover Rate

  1. Select Get Report Count from the bottom navigation
  2. You will receive the property count, and turnover rate
  3. If you are satisfied with the report area, select Get Report otherwise re-define your area or refine your filters

Saving the Report

  1. After selecting Get Report Count in the step above,
  2. Select Get Report
  3. You will be prompted to type a name for your Farm Area and select OK

Exporting the Report

  1. Once you have saved the report in the step above,
  2. Export your report as Avery 5160 mailing labels, or a CSV Spreadsheet

Camera View is Not Working on My Device

Camera View is not working but I can locate the property with Map View

The “Camera View” feature uses a different type of technology than the map GPS.  In addition to using latitude, longitude (utilized by map GPS), Camera View also uses a compass heading on your device  in conjunction with “property Geocoding data” to determine the property you are facing.
So, while your map may be accurate, the Camera View feature is reliant on your device’s compass heading accuracy as well as Geocoding technology.
Here are a few things to do to make sure your device is compatible and gets accurate results:

Android Users

  1. Check that your device is a supported model
  2. Calibrate your compass
  3. Enable Location Services for your Device
    Device Settings > Location Access > Access to My Location (on)
    Also make sure you have all location sources checked to help improve accuracy
  4. Are you attempting to use Camera View from inside your vehicle? Inside a building? This may affect your device’s compass heading. Recommended to use the feature outside, clear of interference.
  5. Open a support ticket
    If you experience an unexpected result, the following details will help us troubleshoot. Email support@redshedtech.com with the following info*
    1) A Screenshot of the Camera View detail screen:   Hit the “i” button in the lower left (this brings up compass and heading information)
    2) Address of the property you attempted to identify
    3) Approximate date/time of search
    *Providing the 3 details noted here is critical to troubleshooting.

 

Apple Users

Devices supported are iPhones and iPads that are 3G/4G enabled. If your iPad is not enabled with cellular network service, it is not compatible with the Camera View feature.

  1. Make sure Location Services are Enabled for your device, and the application you are attempting to use
  2. Are you attempting to use Camera View from inside your vehicle? Inside a building? This may affect your device’s compass heading. Recommended to use the feature outside, clear of interference.
  3. Open a support ticket
    If you experience an unexpected result, the following details will help us troubleshoot. Email support@redshedtech.com with the following info*
    1) A Screenshot of the Camera View detail screen:   Hit the “i” button in the lower left (this brings up compass and heading information)
    2) Address of the property you attempted to identify
    3) Approximate date/time of search
    *Providing the 3 details noted here is critical to troubleshooting.

Find Profiles With Camera View

Use your camera view to identify a property and locate the profile.

Instructions

  1. Standing outside, hold your device in portrait orientation and point at the property
  2. Once the Shutter button turns green, your search can be completed
  3. Tap the shutter button to identify the property
  4. When a profile is located, an address will be suggested
    • Select the address to open the profile
    • If the address is not what you expected, use map view instead to locate a nearby profile

Tips

For best results, use outdoors.
Tall buildings, your vehicle, large metal objects may interfere with Camera View.

Make sure you are using a device that is GPS-capable, with GPS-enabled.

Android users may need to calibrate their compass.

Hold the device in portrait orientation.

FAQ’s

What devices is this feature compatible with?
This feature works on most GPS-enabled phones and tablets, and must be connected to a cellular network at the time of use.
Not compatible with iPod Touch, non-3G iPads or Android devices without a GPS chip.

Where is the photo?
No photo is taken.

The shutter button is red, and I can’t search for a profile.
Are you standing outside?
Make sure you are not inside your car, or next to any large/metal objects that may interfere with GPS.
Does your device have GPS functionality?
If your device does not support this feature, the shutter button will always be red.

I did not get a report for the property I was expecting.
Are you holding the device in Portrait orientation?
Are you directly in front of the property you are trying to identify?
Android users may need to calibrate their compass.
The property may not be “Geocoded” by Google, the service being used to locate profiles. Google’s Geocoding service is also only accurate within 15 feet/20 degrees.

Interface Options

  • Shutter – Activates the search. When pressed, the lat, long and heading of the device are captured and the search begins.  When the shutter button is red, the feature is not available.  Green indicates Camera View is ready to search
  • ? –  Toggles instructions / tips view
  • I–  Toggles the info view – GPS data
  • Back  – Return to “Find A Property” menu

Changing Your Security Code

Apple

  1. From the Home screen of the app, select Settings
  2. In the middle of the screen, under the Title Rep heading, select the security code box
  3. Completely clear the existing code
  4. Carefully type in the new code
  5. Click the Update  button to the right of the security code field.

 

Android
Having issues with your recently updated security code on your Android?  Read this article for help.

  1. From the Home screen of the app, select Settings
  2. Select the Security Code text box
  3. Completely clear the existing code
  4. Carefully type in the new code
  5. Click the Update button next to the security code field
  6. Scroll down to the bottom of the screen and hit Save

Important! Android Users: If you do not hit Save at the bottom of the screen, your new security code may not be saved.