Changing Your Security Code

Apple

  1. From the Home screen of the app, select Settings
  2. In the middle of the screen, under the Title Rep heading, select the security code box
  3. Completely clear the existing code
  4. Carefully type in the new code
  5. Click the Update  button to the right of the security code field.

 

Android
Having issues with your recently updated security code on your Android?  Read this article for help.

  1. From the Home screen of the app, select Settings
  2. Select the Security Code text box
  3. Completely clear the existing code
  4. Carefully type in the new code
  5. Click the Update button next to the security code field
  6. Scroll down to the bottom of the screen and hit Save

Important! Android Users: If you do not hit Save at the bottom of the screen, your new security code may not be saved.

iOS – Taking a Screenshot

  1. Click the Power button on the top right corner, and while holding it down, click the “Home Button”
    (You’ll see the screen ‘flash’ white and hear a camera ‘clicking’ sound.)
  2. Open the Photos app on your device
  3. To email the picture, click the “forward” icon (box with an arrow in it) and select Email Photo.
  4. Mail will automatically open with the image attached. When you are finished with the message, click Send.

iOS – Sending Crash Reports

When the application you’re using crashes, iOS creates a record of that event. The next time you connect your device to iTunes, iTunes downloads those records (known as crash logs) to your computer.

To help get the problem fixed, you should send crash logs of the application you’re using to its developer.

Send your report to: mobilesupport@redshedtech.com

 

Apple/Macintosh Computers – Sending Crash Reports
To send crash logs to developers:

  1. In the Finder, open a new window.
  2. Choose Go > Go to Folder.
  3. Enter ~/Library/Logs/CrashReporter/MobileDevice.
  4. Open the folder named after your device’s name.
  5. Select the crash logs named after the application
  6. Choose Finder > Services > Mail > Send File
  7. In the New Message window, enter the mobilesupport@redshedtech.com in the To field
  8. Choose Message > Send

 

Windows Vista – Crash Log Storage

  1. From the Start Menu, go to My Computer
  2. In the address bar (at the top of the window, where the folder name My Computer is listed), Copy-paste the below line:
    C:Users<user_name>AppDataRoamingApple computerLogsCrashReporter/MobileDevice
  3. Make sure to replace <user_name> with the username you use when logging onto your computer
  4. Send crash log files as an attachment in an email to mobilesupport@redshedtech.com

 


Windows XP
– Crash Log Storage

  1. From the Start Menu, go to My Computer
  2. In the address bar (at the top of the window, where the folder name My Computer is listed), Copy-paste the below line:
    C:Documents and Settings<user_name>Application DataApple computerLogsCrashReporter
  3. Make sure to replace <user_name> with the username you use when logging onto your computer
  4. Send crash log files as an attachment in an email to mobilesupport@redshedtech.com

iOS – Uninstall an iOS Application from your iPhone, iPad

  1. To delete an app (application),  press and hold one of the icons (it doesn’t matter which one) -until all the icons bounce slightly
    All of your third-party apps will show an “X” icon in the upper-left corner of their icon
  2. Remove the app by pressing that “X” in the upper-left corner of the  icon, and the device will prompt you with some form of “Are you sure?” message
  3. Confirm the message, and the app will be removed

iOS – Closing an application in multi-tasking

iOS devices keep appsthat you may not be using open in the background unless you close them from the multi-tasking tool.  Here is a tutorial on stopping app running in the background on your iPhone/iPad/iPod touch.

  1. Push the home twice quickly.
    This will bring up the multi-tasking bar which shows all of the apps running in the background on your device.
  2. Push and hold down you finger on any one of the application icons. The applications will bounce around (similar to when you re-arrange applications on the home screen).
    A minus sign will appear on the upper left hand corner of the application icons.
  3. If you push on one of the minus signs the application will be closed completely, and no longer run in the background.
    Push the home button once to return to the home screen.

www.redshedmobile.com

iOS – Managing iPhone, iPad “Location Services”

Location Services is Apple’s management tool for GPS.  The GPS for the device can be on/off, in addition to any applications that may have the ability to use Location Services.

  1. Select “Settings” from your device’s home screen
  2. Select “General”
  3. Select “Location Services”
  4. Check that the top slider for Location Services is set to “on”
  5. Check that the slider for the application you wish to use in conjunction with Location Services is also set to “on”

www.redshedmobile.com

iOS – Troubleshooting iPhone, iPad GPS/Location Services

If you are using an iPhone, iPad or iPod Touch and having an issue with Location Services (GPS) determining your location, Apple has a great article to help understand and troubleshoot the issue.

iPhone and iPod Touch: Understanding Location Services
iPad: Understanding Location Services

Common Issue: GPS Is not finding your location (source: http://support.apple.com)
Or, an unexpected error occurs when using “Use My Location”

GPS accuracy varies depending on the number of GPS satellites visible. Locating all visible satellites can take several minutes, with accuracy gradually increasing over time. Use these tips to improve GPS accuracy:

  • Ensure the date, time, and timezone are correctly set on the device in Settings > General > Date & Time.
    • Important: Incorrect settings on your computer can sync to your device. Verify the date, time, and timezone on any computer that syncs with your device.
  • Verify that you have a cellular or Wi-Fi network connection. This allows the Assisted GPS (A-GPS) on the device to locate visible GPS satellites faster, in addition to providing initial location information using the Wi-Fi or cellular networks.
  • Maintain a clear view of the horizon in several directions. Keep in mind that walls, vehicle roofs, tall buildings, mountains, and other obstructions can block line of sight to GPS satellites.

If you experience issues using the GPS function, it is advised to utilize another feature, such as Search by Address or Search by Owner Name.

www.redshedmobile.com

iOS – How to Download an Application from your Computer/iTunes (iPhone, iPad)

If you don’t already have iTunes, install it:
Go to the iTunes section of Apple.com and click the “Download” button.

  1. In iTunes under “STORE” click to open the iTunes Store, and navigate to the App Store
  2. Choose the application you want to download
  3. Click on Get/Buy App
    It will show on the left hand menu of your iTunes that you are downloading the application
  4. Plug your device into your computer. Click on the device name on the left hand menu of your iTunes and then choose the Apps tab
  5. Install the new app to your device by synchronizing the new apps between your computer with your device
    – Make sure the sync Apps checkbox is selected (top of window)
    – Make sure the checkbox is selected next to the app(s) you need to sync – including the new app just downloaded
    – Click the sync button at the bottom of the screen

www.redshedmobile.com

iOS – How to Download an Application on iPhone, iPad

  1. Locate the “App Store” on your device (if you cannot find it, press the Home button twice and search for “App Store” )
  2. Within the App Store, there are many ways you can select an application to download:
    -From the top tab, you can browse Top Free, Top Paid, or show apps by Release Date
    -From the bottom bar, you can browse Featured Apps, Apps by Category, Top 25 Apps, or Search for a specific app
  3. Once you have located the application you wish to download, click on the application name
    -To download, there will be a button on the right of your screen (Free/Price), tap the Free/Price button

    This button will then turn into an “Install” button. Tap the Install button
  4. Enter your Apple ID Password and hit “OK
  5. Once the application is downloaded, the icon for the new application will appear on your last screen of mobile applications

www.redshedmobile.com

iOS – Enabling GPS on iPhone, iPad

In order to use “Find My Location” on your application, you must have given GPS access to the application.

  1. Locate the “Settings” icon on your device (if you cannot find it, press the Home button twice and search for “settings” )
  2. Tap on “General” (when the iPad Settings screen loads, “General” preferences will be automatically selected)
  3. Tap “Location Services”
  4. Make sure Location Settings are turned On
    You have a “Location Services” entry, which contains an On/Off switch, enabled by default (set to “On“)
    Make sure Location Settings are turned ON for your specific application
  5. Scroll down to the application you are trying to access and make sure the Location Services for that particular application are set to on

NOTE: If your device is using Wi-Fi (internet service) as opposed to a mobile connection, your GPS location will most likely be the location of your internet service, because it is unable to triangulate your wireless signal.

www.redshedmobile.com