Login Issues (Code 16, 17, 18)

Notice Regarding Login Issues
Black Knight Financial Services (BKFS) implemented new requirements for user account information and passwords expire every 90 days.

The password update takes place on BKFS’ website, and some users may have updated their login the website, but not on the mobile app (and the password must match).

Users will receive an error the next time they use the mobile app, and be unable to pull reports until they update their stored password on the mobile app.

APPLE USERS: How to update your login

1. First, verify your login information by logging into your service below (via a mobile browser app, or desktop computer).
Common Services:
TitlePro247
Title Profile
Fidelity Passport
Ticor Online Pro

2. Next, on your mobile device open the app

3. Open the Settings screen of the app and scroll to the bottom of the screen

4. Select Log Out

5. Log back in using the same information from step 1 above, being careful to include special characters, capital letters, etc.
(Also make sure there are no extra spaces. A common issue is spaces incorrectly entered at the end of login information).

ANDROID USERS: How to update your login

1. First, verify your login information by logging into your service below (via a mobile browser app, or desktop computer).
Common Services:
TitlePro247
Title Profile
Fidelity Passport
Ticor Online Pro

2. Next, on your mobile device open the app

3. Open the Settings screen of the app
Completely clear, and carefully re-enter your username and password, using the same information from step 1 above. Be careful to include special characters, capital letters, etc.
(Also make sure there are no extra spaces. A common issue is spaces incorrectly entered at the end of login information).

4. Scroll down to the bottom of the screen and select Save.
Important! If you do not hit save, your updated information will not be applied.

5. Test your login by searching for a property.

Issues with “Use My Location” (Map Search): “Error Code 13”

WHO IS AFFECTED: Apple users.

THE PROBLEM: When using the “Use My Location” feature (Map Search), users may receive a message that the property is not available (*Code 13*). Apple released a bug in their code with the iOS 9 update that is preventing these searches from being successful.

THE FIX: Released at the end of October, 2015.  If you are still receiving an error as shown below, please visit the App Store on your device, and make sure you have the latest version of the application installed.

FAQs

What is the criteria for Comparable Sales?
Comparable sales (comps) are generated based on criteria set by the data provider licensed by the Title Company.
They may be different from comps from desktop profiles for the same property.  For details, contact support@redshedtech.com with the application you are using.

What do APN, TMS, PIN stand for?
APN – Assessor Parcel Number
TMS – Tax Map Number
PIN – Parcel Identification Number

How many profiles can I save?
There is no limit to the number of profiles you can save in the application.

Do profiles expire?
Profiles do not expire if you have saved them to “My Files”.
Previous Searches (your search history) has a limit of 25 properties.

I emailed a profile and it is not formatted correctly (a big block of text)
Android devices offer a number of mail programs (a user may install any mail program on their device) and we do not have control over how this wide variety of programs may format the report.

Options for Android users: Save to Dropbox if that is an app you use, and then “share” the report from dropbox as it will have more predictable formatting. Alternately, try a different mail program on your device.

Apple only has one mail program (apple mail); so we can set that up with specific formatting. If you are an Apple user and your email is not formatted correctly contact us at support@redshedtech.com.

Sharing Files & Reports

Apple


Look for this “Share” icon on your Apple device. Selecting this option will let you email files & reports or store them to Dropbox.

Android

Look for this “Share” icon on your Android device. Selecting this option will let you email files, or open/share them in another program on your device.

To email Property Profiles, select the “Email Report” option from the report menu, as shown below:

Recorded Document Files / Images

Apple

  1. Search for a Property Profile (Find a Property…)
  2. Open the Property Information
  3. Transaction History” and “View Available Documents” show the document numbers in blue.
    If the document numbers on your application are not blue, then recorded document files / images are not a feature available to you.
  4. Select a document number to search for the document
    If the document is available, it will open.
    If the document is not available, you will receive the message “no document found”
    If you do not have access to view documents, you will receive a message “User does not have access to this Report Type” – Contact the sales rep at the Title Company for your app using “Contact Us” on the home screen of the app.
  5. To share the document, select the share icon in the upper-right corner of the screen
    You may send it as an email attachment (PDF), or save to Dropbox (third-party application).

Android

  1. Search for a Property Profile (Find a Property…)
  2. Open the Property Report
  3. Transaction History” and “View Available Documents” show the document numbers in blue.
    If the document numbers on your application are not blue, then recorded document files / images are not a feature available to you.
  4. Select a document number to search for the document
    If the document is available, it will open.
    If the document is not available, you will receive the message “no document found”
    If you do not have access to view documents, you will receive a message “User does not have access to this Report Type” – Contact the sales rep at the Title Company for your app using “Contact Us” on the home screen of the app.
  5. To share the document, select the share button in the lower-left of the screen.
    You may send it as an email attachment (PDF) or your device may detect a number of other apps/programs you can open or save the PDF to.

Android: How to completely close an application

When you press back or home within an application on your Android Device, the application does not completely close – it is still running in the background on your device.  Exiting an application on an Android device is the equivalent of minimizing a screen in windows.

There are several reasons it may be helpful to completely close an application – perhaps your device is running slowly (with many apps running in the background).  Having many apps running in the background can also burn battery power.  Completely closing an application may also help troubleshoot some issues you may be having.

 

  1. From the Home screen of your device, click “Settings”
  2. Select “Apps”
  3. Scroll down list, select the app you wish to close
  4. Tap the “Force Stop” button to end the app’s running process and completely close it

 

 

 

Password Requirements: No Special Characters

We recently discovered a glitch affecting passwords that contain special characters (ex: @, #, $, $).  Special characters are transformed into a different string of characters, which results in a problem with authentication (users will receive an error message indicating their username/password could not be validated).

Recommendation: Use only alphanumeric passwords (letters, and numbers, no spaces).

Characters that are not permitted:
$
&
+
,
/ or
:
;
=
?
@
#
$
%|
< or >
{ or }
{ or }
~
^

PropertyForce – Version 1.6 in development!

More improvements are underway in version 1.6.  We are creating fixes for the following bugs:

  1. Getting the GPS position can be too slow due to excessive delay between gps position reads.
  2. When the GPS code takes a long time, opening and closing the map will occasionally prompt a cupMarker NULL error.

We’ll let you know when 1.6 is available for download!

iOS – How to update an iPhone, iPad Application

Updating applications is easy and fast to do.

To update your application, you will need to have it previously installed on your device (if you do not already have the applciation installed, please refer to this article on how to download an application)

  1. From the Home Screen of your device, open the “App Store
  2. In the app store, at the bottom-right hand corner of the screen, click the icon for “Updates
  3. This will bring up a list of any applications currently installed on your device that have a new version available for update
  4. Once you have located the application you wish to update, click on the application name
  5. On the Update Information screen, click the “+Update” button
  6. Enter your Apple ID Password and hit “OK