Android: Recently Updated Security Code Issues

If you recently updated the security code on your application, but are not seeing the correct “Title Representative” contact details populated/updated, you may need to restart your device.

  • Please completely turn off, and then turn back on your mobile device
  • To prevent the issue from recurring in the future, there may be an update available for your application.  Please check the Google Play store and download any updates to your app.

If the issue persists, please contact us at mobilesupport@redshedtech.com

Password Requirements: No Special Characters

We recently discovered a glitch affecting passwords that contain special characters (ex: @, #, $, $).  Special characters are transformed into a different string of characters, which results in a problem with authentication (users will receive an error message indicating their username/password could not be validated).

Recommendation: Use only alphanumeric passwords (letters, and numbers, no spaces).

Characters that are not permitted:
$
&
+
,
/ or
:
;
=
?
@
#
$
%|
< or >
{ or }
{ or }
~
^

PropertyForce – Version 1.6 in development!

More improvements are underway in version 1.6.  We are creating fixes for the following bugs:

  1. Getting the GPS position can be too slow due to excessive delay between gps position reads.
  2. When the GPS code takes a long time, opening and closing the map will occasionally prompt a cupMarker NULL error.

We’ll let you know when 1.6 is available for download!

iOS – How to update an iPhone, iPad Application

Updating applications is easy and fast to do.

To update your application, you will need to have it previously installed on your device (if you do not already have the applciation installed, please refer to this article on how to download an application)

  1. From the Home Screen of your device, open the “App Store
  2. In the app store, at the bottom-right hand corner of the screen, click the icon for “Updates
  3. This will bring up a list of any applications currently installed on your device that have a new version available for update
  4. Once you have located the application you wish to update, click on the application name
  5. On the Update Information screen, click the “+Update” button
  6. Enter your Apple ID Password and hit “OK