Login Issues (Code 16, 17, 18)

Notice Regarding Login Issues
Black Knight Financial Services (BKFS) implemented new requirements for user account information and passwords expire every 90 days.

The password update takes place on BKFS’ website, and some users may have updated their login the website, but not on the mobile app (and the password must match).

Users will receive an error the next time they use the mobile app, and be unable to pull reports until they update their stored password on the mobile app.

APPLE USERS: How to update your login

1. First, verify your login information by logging into your service below (via a mobile browser app, or desktop computer).
Common Services:
TitlePro247
Title Profile
Fidelity Passport
Ticor Online Pro

2. Next, on your mobile device open the app

3. Open the Settings screen of the app and scroll to the bottom of the screen

4. Select Log Out

5. Log back in using the same information from step 1 above, being careful to include special characters, capital letters, etc.
(Also make sure there are no extra spaces. A common issue is spaces incorrectly entered at the end of login information).

ANDROID USERS: How to update your login

1. First, verify your login information by logging into your service below (via a mobile browser app, or desktop computer).
Common Services:
TitlePro247
Title Profile
Fidelity Passport
Ticor Online Pro

2. Next, on your mobile device open the app

3. Open the Settings screen of the app
Completely clear, and carefully re-enter your username and password, using the same information from step 1 above. Be careful to include special characters, capital letters, etc.
(Also make sure there are no extra spaces. A common issue is spaces incorrectly entered at the end of login information).

4. Scroll down to the bottom of the screen and select Save.
Important! If you do not hit save, your updated information will not be applied.

5. Test your login by searching for a property.