Login Issues (Code 16, 17, 18)

If you are receiving a message on the app that your account is locked, password is expired, or login is invalid (code 16, 17 or 18), follow the steps below.

APPLE USERS: How to update your login

1. First, verify your login information by logging into your service below (via a mobile browser app, or desktop computer). **If you forgot your password, you need to reset it on the website in this step**
Common Services:
TitlePro247
Title Profile
Equity Pro 247
Fidelity Passport
Ticor Online Pro
WFG Profile

2. Next, on your mobile device open the app

3. Open the Settings screen of the app

4. Clear the username and password fields

5. Re-enter your login information using the same information from step 1 above, being careful to include special characters, capital letters, etc. (Also make sure there are no extra spaces. A common issue is spaces incorrectly entered at the end of login information).

ANDROID USERS: How to update your login

1. First, verify your login information by logging into your service below (via a mobile browser app, or desktop computer).  **If you forgot your password, you need to reset it on the website in this step**
Common Services:
TitlePro247
Title Profile
Equity Pro 247
Fidelity Passport
Ticor Online Pro
WFG Profile

2. Next, on your mobile device open the app

3. Open the Settings screen of the app
Completely clear, and carefully re-enter your username and password, using the same information from step 1 above. Be careful to include special characters, capital letters, etc.
(Also make sure there are no extra spaces. A common issue is spaces incorrectly entered at the end of login information).

4. Scroll down to the bottom of the screen and select Save.
Important! If you do not hit save, your updated information will not be applied.

5. Test your login by searching for a property.

Notice Regarding Your App Login
This app is a mobile portal to access data from Black Knight Data & Analytics. Our company, Red Shed, does not have access to assist with your login information  — we have included steps necessary to check your login and reset your app below.

Please also note, Black Knight does enforce a password change on their service every 180 days. This affects your mobile app because it needs to use the same account information, so the stored password on your mobile app will also need to be updated every 180 days.