Red Shed

iOS – Sending Crash Reports

When the application you’re using crashes, iOS creates a record of that event. The next time you connect your device to iTunes, iTunes downloads those records (known as crash logs) to your computer.

To help get the problem fixed, you should send crash logs of the application you’re using to its developer.

Send your report to: mobilesupport@redshedtech.com

 

Apple/Macintosh Computers – Sending Crash Reports
To send crash logs to developers:

  1. In the Finder, open a new window.
  2. Choose Go > Go to Folder.
  3. Enter ~/Library/Logs/CrashReporter/MobileDevice.
  4. Open the folder named after your device’s name.
  5. Select the crash logs named after the application
  6. Choose Finder > Services > Mail > Send File
  7. In the New Message window, enter the mobilesupport@redshedtech.com in the To field
  8. Choose Message > Send

 

Windows Vista – Crash Log Storage

  1. From the Start Menu, go to My Computer
  2. In the address bar (at the top of the window, where the folder name My Computer is listed), Copy-paste the below line:
    C:Users<user_name>AppDataRoamingApple computerLogsCrashReporter/MobileDevice
  3. Make sure to replace <user_name> with the username you use when logging onto your computer
  4. Send crash log files as an attachment in an email to mobilesupport@redshedtech.com

 


Windows XP
– Crash Log Storage

  1. From the Start Menu, go to My Computer
  2. In the address bar (at the top of the window, where the folder name My Computer is listed), Copy-paste the below line:
    C:Documents and Settings<user_name>Application DataApple computerLogsCrashReporter
  3. Make sure to replace <user_name> with the username you use when logging onto your computer
  4. Send crash log files as an attachment in an email to mobilesupport@redshedtech.com